Design Italy is focused to deliver best customer protection and care.
In order to do so this is the Buyer Protection program we offer to our clients:
- FULL REFUND AND FREE RETURN within 14 days from delivery
Not happy with your purchase? Changed your mind ? Damaged product ? No worries! You can return the purchased items at no cost with an hassle-free procedure and get your money back. Contact us at firstname.lastname@example.org and see terms of service, customized/made to order products are excluded unless damaged.
- INSURED WORLDWIDE SHIPPING
We reach with our shipping partners over 150 countries in the world. All the products are insured by Design Italy against theft and damage during shipping until the moment of delivery to the customer.
- PRICE-MATCH GUARANTEE
In addition, we offer you a price match guarantee: if you find the same product you have purchased at a lower price within 15 days from the order, we will match the price. Send us an email at email@example.com and you'll get the saving back. Not applicable in the period of national festivities and promotional spread periods such as Black Friday and similar.
- SECURE SERVERS, TRANSACTIONS AND DATA
Your safety is of the utmost importance to us, which is why we guarantee the protection of your data and secure transactions, protected from fraud and unauthorized access.
Our site, built on global Shopify platform, is equipped with an Https certificate, the protocol for secure data transfer that guarantees the protection of information and the security of customers and partners.
Furthermore payment method data is processed via a secure server-to-server connection using SSL (Secure Sockets Layer). This internationally recognized standard protocol protects your sensitive data such as your password and credit card. In any case, Design Italy does not store any data relating to payment methods.
More over, all data used to complete orders is encrypted.
- VERIFIED HIGH QUALITY AND SECURITY STANDARDS
Design Italy is proud to be part of the Italian Netcomm Consortium which groups together those ecommerce companies that offer high quality and security standards to the end costumers.
In particular Design Italy has been granted the "Netcomm Seal", that identifies only those Italian ecommerce websites that have shown to be compliant to National and European legislation on ecommerce sector, and respect customer rights, reflecting high security and quality standards.
For any questions regarding our customer protection plan, orders and security always write to firstname.lastname@example.org