Return Policy

With Design Italy, customers are guaranteed the opportunity to return the purchased items (this does not apply to made-to-order products) within 14 days from the delivery date in case defects and damages occurred during transportation and if you enforce the right of withdrawal.

For orders from December 1st, the return is extended until January 15th.

To return your items, the shipment must be made with the courier chosen by Design Italy. 

To start the return procedure, email our Customer Care service at   customercare@designitaly.com within fourteen (14) calendar days from the day you receive the products.

Items must be returned in the same condition they were received, with the labels and original packaging included.

Returns that do not meet these requirements will not be accepted. 

Please always refer to the Terms and Conditions page.

Please remember that customised, handcrafted, made-to-order, and vintage products cannot be returned, except for damaged or imperfect products.

Once the request procedure is completed, Design Italy will send an email confirmation containing the waybill to be applied externally to the package and the return note to be inserted inside with the product.

Once your item has been returned, verified, and the claim validated, you will receive the refund due via the same payment method chosen at checkout, excluding standard shipping costs. 

 Any questions, please write to  customercare@designitaly.com