Return Policy

Buyer protection: If you change your mind about your purchase, or if it is damaged, you can return it at no cost within fourteen (14) days of delivery.

In addition, the products are insured by Design Italy against  theft and damage during shipment until the delivery.

In order to take advantage of free shipping for returned items, the shipment must be made with the courier chosen by Design Italy. If the returned product is returned using a different courier, all shipping costs will be charged to the customer.

To start the return procedure, contact our Customer Care service by writing an email to customercare@designitaly.com within fourteen (14) calendar days from the day you receive the products.

Items must be returned in the same condition in which they were received, with the labels and their original packaging included. Returns that do not meet these requirements will not be accepted. 

Returns that do not meet these requirements will not be accepted. Please always refer to Terms and Conditions page.

Please bear in mind that customised and handcrafted products, made to order products, vintage products or high jewelry cannot be returned, with the exception of products that bear damages or imperfections.

Once the request procedure is completed, Design Italy will send a confirmation by e-mail, containing the waybill to be applied externally to the package and the return note to be inserted inside together with the product.

Once your item has been returned, verified and the claim validated, you will receive the due refund via the same payment method chosen at your check out, including standard shipping costs. 

 Any questions please write to customercare@designitaly.com 

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