Return Policy

Return Policy

Buyer protection: If you change your mind about your purchase, or if it is damaged, you can return it at no cost within 14 days of delivery.

In addition, the products are insured by Design Italy against  theft and damage during shipment until the moment of delivery to you.

In order to take advantage of free shipping, the shipment of returned products must be made with the courier indicated by Design Italy.

To start the return procedure, contact our Customer Care service by writing an email to customercare@designitaly.com within fourteen (14) calendar days from the day you receive the products (in the case of the purchase of more products, the delivery date is always valid. of each single product).

Items must be returned intact, in the same condition in which they were received, with the labels and their original packaging included. Returns that do not meet these requirements will not be accepted. If the returned product is returned using a different courier, all shipping costs will be charged to the customer.

Returns that do not meet these requirements must not be accepted. Please always refer to the contractual conditions that you can consult on the Terms and Conditions page of the site.

Please bear in mind that personalized and custom made products, made to order products, vintage products or high jewelry cannot be returned, with the exception of products that present evident damage or imperfections. For more information see the Selling Terms & Conditions page.

Once the request procedure is completed, Design Italy will send a confirmation by e-mail, containing the waybill to be applied externally to the package and the return note to be inserted inside together
with the product to be returned.

Once your return has been received, verified and accepted, you will receive a refund due via the payment method chosen during the purchase, including standard shipping costs (excluding costs for express shipments, gift packs or other additional costs).

 Any questions please write to customercare@designitaly.com

 

 

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