Frequently Asked Questions about orders

No, you don’t. It isn't necessary to register. However, we suggest you do it in order to simplify the purchase process and take access to some advantages (tracking the shipment, saving your data for further purchases, receiving news and being informed about preview initiatives).

Once the order has been confirmed, and payment process, it's not possible to modify or cancel the order. We recommend that you check the details of your order before proceeding with payment. However, you can decide to return the order within 14 days of delivery

Yes, you can, Items can be returned within 14 calendar days from the date of delivery of the products themselves.

Items must be returned intact, in the same condition in which they were received, with the labels and their original packaging included. Personalized products, products made to order, vintage or high jewellery products cannot be returned, except for products that show apparent damage or imperfections. Returns that do not meet these requirements will not be accepted.

For more information, see the Returns and Refunds section

You can inform us about the defect of one of the products you have purchased by writing an email to our Customer Care service: customercare@designitaly.com. We will notify you of the procedure to follow to replace your item.


Frequently Asked Questions about payments

Design Italy allows you to pay by bank transfer, by credit card, debit card and digital wallet, local payment methods, via pay by link or by phone. For more information, see the page on accepted payment methods.


Frequently Asked Questions about shipping policy

Design Italy ships in over 50 country all around the world.

Design Italy is committed to guaranteeing the shipment in the shortest possible time. We indicate always shipping costs in the product sheets. In the case of customized items or items made specifically for you, the shipping times are estimated by our Customer Care Team who will take care to keep you updated on the status of processing and shipping. Before purchasing an item, always check the shipping times indicated in each product sheet.

Shipping costs may be charged to the customer. In that case, they are always indicated in the order summary, before the payment confirmation.

Design Italy uses the best international shippers and carriers to deliver to over 50 countries. You will always be informed at the time of shipment and on the expected delivery date of your orders to guarantee you punctual and safe service.

Your products will be delivered with a dedicated shipment for each designer. Always check the shipping times indicated in each product sheet.

Yes we do. We offer White Gloves and Express Shipping services for even the bulkiest shipments. You can contact our Customer Care Team to receive a dedicated quote at the email address customercare@designitaly.com


Yes, they are. All the items on the Design Italy website are made in Italy. Design Italy carefully selects its partners (designers, artisans, companies) and all the products for sale on the site are subject to a check that verifies their authenticity.

Many of the articles on Design Italy are customizable. The possibility of customization is always indicated in the product sheet of each item. You can request customization using the appropriate form on the product sheet or by writing to customercare@designitaly.com. Please be informed all customized items cannot be returned.

Yes, you can. If you do not find the perfect one for you among the articles on the site, you can ask for a product to be specially made. Send an email with the details of your request to customercare@designitaly.com. Please be informed all custom made items cannot be returned.