FAQ - Design Italy

IS IT NECESSARY TO REGISTER TO BUY ON DESIGN ITALY?
No, registration is not necessary. Still, we advise you to do so to simplify the purchase procedure and access some advantages (tracking the shipment, saving your data for subsequent purchases, news and preview initiatives).

CAN I PAY BY BANK TRANSFER?
Design Italy allows you to pay by bank transfer, by credit card, debit card and digital wallet, local payment methods, via pay by link. For more information, please refer to the page on accepted payment methods.

WHEN WILL MY ORDER BE SHIPPED?
Design Italy is committed to shipping your order as quickly as possible.

  • On each product page, “Ready in X working days” indicates the time needed by the producer to prepare the product for shipment.

  • The Delivery Time is assigned by Design Italy to provide the safest and most convenient shipping option:

    • Bulky items are shipped with standard delivery times that vary by geographic area.

    • Smaller items are shipped via express delivery, also varying by area.

    • Delivery times are indicated at checkout and in the order confirmation.

  • If a faster delivery is required, Design Italy can provide a separate express shipping quotation.

  • Total Shipping Time = Ready in working days + Delivery Time.

For customised or made-to-order items, shipping times are estimated by our Customer Care Team, who will keep you updated on the production and delivery status.
Always check the shipping information on the product page before purchasing.

I HAVE PURCHASED PRODUCTS FROM DIFFERENT DESIGNERS IN THE SAME ORDER. WHAT HAPPENS?
Whenever possible, your products will be shipped together in a single delivery. If, however, some items have significantly different delivery times, your order may be split into multiple shipments to ensure you receive the products as soon as they are ready. We recommend always checking the “Ready in X working days” indicated in each product sheet.

CAN I MODIFY OR CANCEL MY ORDER?
Once the order has been confirmed and payment processed, it is usually not possible to modify or cancel the order. If you have changed your mind immediately after placing the order or within 24 hours, we can still cancel the order and provide a refund. Contact our Customer Care team urgently at customercare@designitaly.com 

We recommend you check the details of your order before proceeding with payment. However, you can decide to return the order within 14 days of delivery, provided certain conditions apply. See the Return Policy section.

WHAT ARE THE SHIPPING COSTS?
Shipping costs may be charged to the customer. In this case, they are always indicated in the order summary, before the payment confirmation.

I LIVE IN THE UK. AM I EXPECTED TO BEAR EXTRA CHARGES?
Design Italy will directly handle all tax and customs procedures for orders exceeding £135 (including transportation costs).
Customers won't be required to pay more than what is specified at checkout at the time of purchase, nor will they need to worry about any documentary practices.
Please note that for orders up to £135, the new regime will require customers to bear VAT costs.

DO I HAVE TO PAY TAXES AND DUTIES IN MY COUNTRY FOR THE PRODUCT I PURCHASED FROM YOU?
In the event that the Products should be delivered to a country outside the European Union, the total price indicated in the order, including indirect taxes (if applicable), is net of any customs duties and any other sales tax, which the Consumer hereby undertakes to pay, if due, in addition to the price indicated in the order, in accordance with the provisions of the law of the country in which the Products will be delivered.
The Consumer is invited to inquire with the competent bodies of his or her country of residence or destination of the Products, in order to obtain information on any duties or taxes applied in that country.
Please refer to our Terms of Service, point 6.3.

I LIVE IN THE UNITED STATES. ARE THERE NEW CUSTOMS CHARGES?
Yes. On July 30, 2025, the Government of the United States approved the Executive Order “Suspending Duty-Free De Minimis Treatment for All Countries”, which abolishes the exemption from customs duties for shipments with a value under USD 800, regardless of the country of origin, method of transport, or customs entry channel.
Accordingly, effective August 29, 2025, all shipments, whether by individuals or businesses, destined for the United States shall be subject to applicable duties, taxes, and charges as required by the customs authorities. An exception applies to shipments sent through the international postal network, which shall be subject to a tariff methodology based on either fixed duties or ad valorem duties (a percentage of the goods’ value according to the tariff in force in the country of origin).

HOW CAN I AVOID PAYING DUTIES AND TAXES UPON ENTRY OF THE GOODS INTO MY COUNTRY?
You can request a shipping quotation in DDP (Delivery Duty Paid), which includes all costs for shipping and importing the goods from Italy into your country.

DO YOU OFFER EXTRA SERVICES?
Yes, we do. We offer White Gloves and Express Shipping services, even for the bulkiest shipments. You can contact our Customer Care Team to receive a dedicated quote at the email address customercare@designitaly.com

WHO DELIVERS MY ORDER?
Design Italy uses the best international freight forwarders and couriers to deliver to over 150 countries. You will always be informed of the shipment date and the expected delivery date for your orders to ensure punctual and safe service.

CAN I RETURN AN ITEM I HAVE PURCHASED?
You can return any product purchased on Design Italy within 14 calendar days from the date of delivery.
Items must be returned intact, in the same condition in which they were received, with the labels and their original packaging included. Personalised products, products made to order, or vintage products cannot be returned, except for items that show apparent damage or imperfections. Returns that do not meet these requirements will not be accepted.
For more information, please refer to the Return Policy section.

I HAVE RECEIVED A DEFECTIVE PRODUCT. WHAT SHOULD I DO?
You can inform us about the defect of one of the products you have purchased by writing an email to our Customer Care service: customercare@designitaly.com

 We will notify you of the procedure to follow to replace your item.

ARE ALL THE ITEMS MADE IN ITALY?
Yes, they are. All the items on the Design Italy website are made in Italy. Design Italy carefully selects its partners (designers, artisans, companies) and all the products for sale on the site are subject to a check that verifies their authenticity.

IS IT POSSIBLE TO CUSTOMIZE THE ARTICLES?
Many of the articles on Design Italy are customizable. The possibility of customisation is always indicated in the product sheet of each item. You can request customisation using the appropriate form on the product sheet or by writing to the email address customercare@designitaly.com

 Please note that all customised items cannot be returned.

CAN I REQUEST A CUSTOM-MADE ITEM?
Yes. If you cannot find the perfect one for you among the articles on the site, you can request a product to be specially made. Send an email with the details of your request to customercare@designitaly.com. Please note that all custom-made items cannot be returned.